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RMA Process – Return Manufacturer Authorization

Return Merchandise Authorization - Repair, Service, or Warranty

For repair, service or warranty;

- All Drive Recorder have a 1 year warranty from date of purchase
- No warranty on memory card as this is a wear & tear item.
- $35 diagnostic fee per unit may apply - The fee will be waived if you agree to the repair cost there after (out of warranty or physical damage is present).
- Repair cost will vary, dependent on diagnostic/inspection. All repair work will be completed once a confirmation from sender is given.

If you agree to the above
, please follow these step carefully below:

1) RMA Authorization Form:

- Download the RMA form below

- Completely fill out the digital RMA Authorization Form in PDF (Acrobat Reader) or fill by hand after printing
- Read, Sign & Print the form.
- Ship the completed form & return merchandise together to:

Planet Halo Inc.
RMA # ____________________
864 Laurel Street #150
San Carlos, CA 94070 - USA


note: RMA number is company name +  mmddyy (current date)  ie: planethalo_072618)

2) Send in the complete package for a thorough analysis:

- YES - Camera, USB Cable, Keep Micro SD Card in slot, Wifi Dongle or any other internet devices is required for the RMA.
*See below picture for reference.

- NO GPS bracket, Tamper-proof bracket or power cable is required to send back.

3) Email the RMA form & tracking number to :

Once Planet Halo have received the package, Planet Halo's support team will reach out to you on diagnostic information by the email you have provided.

Please contact for additional information or updates.