Return Merchandise Authorization - Repair, Service, or Warranty
For repair, service or warranty;
- All Drive Recorder have a 1 year warranty from date of purchase
- No warranty on memory card as this is a wear & tear item.
- $35 diagnostic fee per unit may apply - The fee will be waived if you agree to the repair cost there after (out of warranty or physical damage is present).
- Repair cost will vary, dependent on diagnostic/inspection. All repair work will be completed once a confirmation from sender is given.
If you agree to the above, please follow these step carefully below:
1) RMA Authorization Form:
- Download the RMA form below
- Completely fill out the digital RMA Authorization Form in PDF (Acrobat Reader) or fill by hand after printing
- Read, Sign & Print the form.
- Ship the completed form & return merchandise together to:
Planet Halo Inc.
RMA # ____________________
864 Laurel Street #150
San Carlos, CA 94070 - USA
note: RMA number is company name + mmddyy (current date) ie: planethalo_072618)
2) Send in the complete package for a thorough analysis:
- YES - Camera, USB Cable, Keep Micro SD Card in slot, Wifi Dongle or any other internet devices is required for the RMA.
*See below picture for reference.
- NO GPS bracket, Tamper-proof bracket or power cable is required to send back.
3) Email the RMA form & tracking number to :
Once Planet Halo have received the package, Planet Halo's support team will reach out to you on diagnostic information by the email you have provided.
Please contact email@example.com for additional information or updates.