Remote Connect from the Cloud – Request / Pull data from vehicle 
(great when you know exact time and date to pull video, if not; you will use up alot data to download and search - pulling sd card is much faster for searching unknown time/video) Linked here: Manual Pull SD Card

Your vehicle must be color or blue to do this. When is is black or offline you can not connect to it.

1. Next Download PC Manager (player) & install the software.

PC Manager Download Page – Windows
Click here to go to the Download Page for PC Manager.

2. Once logged into your account; Click on the vehicle name on the left navigation bar.

-Displayed on the right side you will find this remote connect icon

– Once the window opens, you can either connect to the micro sd folder remotely or search for files by date/time.

-Select Search remote file than a Search remote file will open.

Select All, select the the date and time you want example 10/12/2016 at 9am and 10/12/2016 at 10am.
This will display all videos minute by minute for that time frame you have selected.
Find the video you want and hit send to server.

- Video filename will start with RTC or S=Shock, B=Brake, A=Accel, L=Lens Cover etc
IE:  RTC_20180301_154059_S    <— RTC_2018, March 1st, 15 hrs, 40 mins, 59 secs_Shock
-A window should say request complete and select ok.

- Or Select Connect Remote Folder.

In the ALL folder, video filename will start with RTC or S=Shock, B=Brake, A=Accel, L=Lens Cover etc
IE:  RTC_20180301_154059_S    <— RTC_2018, March 1st, 15 hrs, 40 mins, 59 secs_Shock
-Click download on the file you you to download.
-A window should say request complete and select ok.

3. Go back to dashboard, with the vehicle selected; click on “event video” icon.

Your video will be uploaded to this location, make sure it is completely uploaded before attempt to download the file for viewing.
Upload time may vary on your location signal.

4. Next Download PC Manager (player) to open the downloaded video file.

PC Manager Software – Windows
Click Here to Download PC Manager.

To playback video from the cloud download or from a manually pulled micro sd card, go to the link below:
https://support.planethalo.com/faqs/how-to-play-back-video-2-options/