How do I live stream video & audio?

Log into trackmycam.com From the main dashboard; Select an online vehicle (blue) from your vehicle group on your left. Then select the live stream icon. A window will open up ...

PHLS – Vehicle not online or 3 solid camera lights on immediately? What should I do?

Problem 1: Recieved new SD Card + USB Hotspot w/SIM card to transition your old camera onto trackmycam.com – 3 LED light immediately goes SOLID and won’t go online. Solution 1: If you recently transition your camera over to trackmycam.com and the camera powers on and 3 LED light immediately ...

Red Error Codes – Got these on the cloud server?

Error: ” CODE-IC1 or CODE-FC1 ” on TrackMyCam.com “System Error” on TrackMyCam.com ...

How to: Access the camera setup.cfg file remotely (from the cloud)

Note* Setup.cfg file is used to customized your camera settings; loaded into your SD card. You can edit this file using PC Manager. Log into trackmycam.com with your account information. On the home page, the dashboard:-Select a vehicle that you wish to download the setup.cfg file from. *Note: Vehicle must be on and icon is shown BLUE ...

Error: ” CODE-IC1 or CODE-FC1 ” on TrackMyCam.com

Error: ” CODE-IC1 or CODE-FC1 ” on TrackMyCam.com Solution: Check if if any physical damage have occurred on the camera system and note it.   Send us an email with your company name, contact number & the vehicle name with this error. Planet Halo Support Team will then review ...

“Primary SD Error / Secondary SD Error” on TrackMyCam.com

Error: “Primary SD Error / Secondary SD Error” on TrackMyCam.com Solution 1: Check if Primary (top slot) or Secondary (bottom slot) micro SD Card is missing or inserted improperly.  Note* Always power down the camera off before removing or re-inserting the memory card to camera. ...

“System Error” on TrackMyCam.com

Error: “System Error” on TrackMyCam.com Solution 1: Format Micro SD Card & Re-insert it back into the camera- Backup all files if required. Steps: https://support.planethalo.com/how-to-format-memory-card/ Note* Always power down the camera off before removing or re-inserting the memory card to camera. Solution 2:...

TrackMyCam.com – Dashboard Introduction Video (Must Watch!)

This video will detail a introduction of TrackMyCam’s dashboard and basic usage around the cloud platform. ...

How to Setup/Verify AT&T Velocity 4G hotspot internet connection, using your PC/Laptop.

This guide is for the AT&T Velocity Hotspot pictured below.     If you are unsure if your hotspot have connection to your camera and need to verify with your computer. Hotspot issue: No internet connection, No connection to TrackMyCam, LED light on Hotspot (irregular, green/blue,red). Before we start: Please verify SIM card is not missing ...

How to Setup/Verify ALTEL 4G hotspot internet connection, using your PC/Laptop.

This guide is for the ALTEL 4g hotspot.   If you are unsure if your hotspot have connection to your camera and need to verify with your computer. Hotspot issue: No internet connection, No connection to TrackMyCam, LED light on Hotspot (irregular, green/blue,red). Before we start: ...