How do I find the what firmware my PHLS camera have?

Please view image for 3 step instructions: ...

Checklist for Technicians – Prepare yourself for on-site troubleshooting

For technicians who are going onsite for troubleshooting :   Being prepared with these will help ensure you have all the equipment ready to go. 1) What equipment / extra spares to bring: -USB Cable ...

What is the purpose of the HAZARD button and what does it do?

We highly suggest you train your drivers to use this button on ANY incident/accident. This button will trigger an event notification & send a video to the cloud server once pushed; 30 secs before and after ...

Error: ” CODE-IC1 or CODE-FC1 ” on TrackMyCam.com

Error: ” CODE-IC1 or CODE-FC1 ” on TrackMyCam.com Solution: Check if if any physical damage have occurred on the camera system and note it.   Send us an email with your company name, contact number & the vehicle name with this error. Planet Halo Support Team will then review ...

“Primary SD Error / Secondary SD Error” on TrackMyCam.com

Error: “Primary SD Error / Secondary SD Error” on TrackMyCam.com Solution 1: Check if Primary (top slot) or Secondary (bottom slot) micro SD Card is missing or inserted improperly.  Note* Always power down the camera off before removing or re-inserting the memory card to camera. ...

“System Error” on TrackMyCam.com

Error: “System Error” on TrackMyCam.com Solution 1: Format Micro SD Card & Re-insert it back into the camera- Backup all files if required. Steps: https://support.planethalo.com/how-to-format-memory-card/ Note* Always power down the camera off before removing or re-inserting the memory card to camera. Solution 2:...

What is the purpose of the HAZARD button and what does it do?

We highly suggest you train your drivers to use this button on ANY incident/accident. This button will trigger an event notification & send a video to the cloud server once pushed; 30 secs before and after the event. Great to time stamp an event to know exactly where to look, if dispatch was away and not ...