How do I find the what firmware my PHLS camera have?
Please view image for 3 step instructions: ...
Checklist for Technicians – Prepare yourself for on-site troubleshooting
For technicians who are going onsite for troubleshooting : Being prepared with these will help ensure you have all the equipment ready to go. 1) What equipment / extra spares to bring: -USB ...
What is the purpose of the HAZARD button and what does it do?
We highly suggest you train your drivers to use this button on ANY incident/accident. This button will trigger an event notification & send a video to the cloud server once pushed; 30 secs before and ...
Error: ” CODE-IC1 or CODE-FC1 ” on TrackMyCam.com
Error: ” CODE-IC1 or CODE-FC1 ” on TrackMyCam.com Solution: Check if if any physical damage have occurred on the camera system and note it. Send us an email with your company name, contact number & the vehicle name with this error. Planet Halo Support Team will then review ...
“Primary SD Error / Secondary SD Error” on TrackMyCam.com
Error: “Primary SD Error / Secondary SD Error” on TrackMyCam.com Solution 1: Check if Primary (top slot) or Secondary (bottom slot) micro SD Card is missing or inserted improperly. Note* Always power down the camera off before removing or re-inserting the memory card to camera. ...
“System Error” on TrackMyCam.com
Error: “System Error” on TrackMyCam.com Solution 1: Format Micro SD Card & Re-insert it back into the camera- Backup all files if required. Steps: https://support.planethalo.com/how-to-format-memory-card/ Note* Always power down the camera off before removing or re-inserting the memory card to camera. Solution 2:...
What is the purpose of the HAZARD button and what does it do?
We highly suggest you train your drivers to use this button on ANY incident/accident. This button will trigger an event notification & send a video to the cloud server once pushed; 30 secs before and after the event. Great to time stamp an event to know exactly where to look, if dispatch was away and ...