PHLS – Vehicle not online or 3 solid camera lights on immediately? What should I do?

Problem 1: Recieved new SD Card + USB Hotspot w/SIM card to transition your old camera onto trackmycam.com – 3 LED light immediately goes SOLID and won’t go online. Solution 1: If you recently transition your camera over to trackmycam.com and the camera powers on and 3 LED light immediately ...

Where can I find help for a specific cameras?

Need help finding help with specific cameras or to download a software for it ? Maybe you need to search for an issue? Here are few ways to navigate our support page: 1)  You can search on our home page top menu for specific cameras: ...

How to Format Memory Card

Insert micro SD card to the PC; with the included Micro SD to SD card adapter, if required.   Back up all files on your computer, everything will be deleted on format. Skip if not needed. Then in “My Computer” or “This PC”, Find the correct memory card drive;.  For ...

How to update PHLS Firmware

Download Lastest Firmware Firmware: Download Latest Firmware Above Note: Please use ...

How to Setup/Verify AT&T Velocity 4G hotspot internet connection, using your PC/Laptop.

This guide is for the AT&T Velocity Hotspot pictured below.     If you are unsure if your hotspot have connection to your camera and need to verify with your computer. Hotspot issue: No internet connection, No connection to TrackMyCam, LED light on Hotspot (irregular, green/blue,red). Before we start: Please verify SIM card is not missing ...

How to Setup/Verify ALTEL 4G hotspot internet connection, using your PC/Laptop.

This guide is for the ALTEL 4g hotspot.   If you are unsure if your hotspot have connection to your camera and need to verify with your computer. Hotspot issue: No internet connection, No connection to TrackMyCam, LED light on Hotspot (irregular, green/blue,red). Before we start: ...

How do I save the actual video file or entire folder from the micro SD card?

To save the actual video file or entire folder: (good for major incident that you may need to save a hard copy for). Power down camera. Remove memory card Micro SD card from camera. Insert Micro SD card to PC. Go to “My PC” or “My Computer”. Select the Memory card drive. (Yours may be drive lettter: D-E-F-G etc). Click the folder called Normal. Navigate to the correct folder ...

How do I convert video file to AVI in PC Manager?

First; 1. Power down camera. Remove micro SD card from camera. Insert micro SD card to PC (no Mac). 2. Next Download PC Manager, install and open the software. Click Here ...

What is the purpose of the HAZARD button and what does it do?

We highly suggest you train your drivers to use this button on ANY incident/accident. This button will trigger an event notification & send a video to the cloud server once pushed; 30 secs before and after the event. Great to time stamp an event to know exactly where to look, if dispatch was away and not ...

How do change my vehicle name?

Once logged into trackmycam.com: Go to Management Tab (top). Click Vehicle (left side). Click any Vehicle Name you want to change. Click Modify Button.  Change Name to what you wish to display on the cloud map. (** Important – Do Not Change “serial” number field **) Scroll down, click Save button. Move on to the next vehicle and repeat name change if needed. ...