PHLS – Trigger Input Cable Install Sheet

PHLS - Triggger Input Cable - Install Sheet (PDF) ...

What is the purpose of the HAZARD button and what does it do?

We highly suggest you train your drivers to use this button on ANY incident/accident. This button will trigger an event notification & send a video to the cloud server once pushed; 30 secs before and after ...

How do I live stream video & audio?

Log into trackmycam.com From the main dashboard; Select an online vehicle (blue) from your vehicle group on your left. Then select the live stream icon. A window will open up ...

PHLS – Vehicle not online or 3 solid camera lights on immediately? What should I do?

Problem 1: Recieved new SD Card + USB Hotspot w/SIM card to transition your old camera onto trackmycam.com – 3 LED light immediately goes SOLID and won’t go online. Solution 1: If you recently transition your camera over to trackmycam.com and the camera powers on and 3 LED light immediately ...

Red Error Codes – Got these on the cloud server?

Error: ” CODE-IC1 or CODE-FC1 ” on TrackMyCam.com “System Error” on TrackMyCam.com ...

How to: Access the camera setup.cfg file remotely (from the cloud)

Note* Setup.cfg file is used to customized your camera settings; loaded into your SD card. You can edit this file using PC Manager. Log into trackmycam.com with your account information. On the home page, the dashboard:-Select a vehicle that you wish to download the setup.cfg file from. *Note: Vehicle must be on and icon is shown BLUE ...

How to: Access the camera setup.cfg file manually (from micro sd card)

Note* Setup.cfg file is used to customized your camera settings; loaded into your SD card. You can edit this file using PC Manager. 1. Power down the camera. -Remove Micro SD memory card from the camera. -Insert Micro SD card into the PC . ...

How do I change the LED light settings on the camera?

1. Access the setup.cfg There is 2 ways to get access to the setup.cfg: -Manually from the micro sd card. -Remotely from the cloud (if vehicle is on). Note* Setup.cfg file is used to customized your camera settings; loaded into your SD card. You can edit this file using PC Manager. ...

Where can I find help for a specific cameras?

Need help finding help with specific cameras or to download a software for it ? Maybe you need to search for an issue? Here are few ways to navigate our support page: 1)  You can search on our home page top menu for specific cameras: ...

Need to contact billing for any updates or information?

Need to update your Credit Card? Have an issue with your billing cycle? Something looks incorrect? Regardless of any issue related to billing / accounting. Please email Billing@PlanetHalo.com Thank you, Planet Halo Team —————————————– For support: Support@PlanetHalo.com ...